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Privacy Notice

Introduction

At the Scottish Women’s Rights Centre, it is important to us that you understand why and how we collect and use your personal information, when we work with you. This Privacy Notice sets out our policies on the collection and use of your data, and your rights under data protection legislation in the United Kingdom.

About the Scottish Women’s Rights Centre

The Scottish Women’s Rights Centre is a collaboration between Rape Crisis Scotland, JustRight Scotland and the University of Strathclyde Law Clinic. This means that your personal information may be shared with these organisations.

JustRight Scotland

JustRight Scotland use the law to defend and extend people’s rights. They are human rights lawyers, working towards a model of collaborative social justice: working together with non-lawyers to pool expertise and resources towards the common goal of increasing access to justice and reducing inequality. JustRight Scotland provide the legal services for the centre. They will therefore have access to information about legal casework, helpline calls and legal surgery appointments to allow them to monitor the legal services being provided and to allow them to co-ordinate, administer and develop the work of the centre.

JustRight Scotland is a Scottish Charitable Incorporated Organisation (SCIO) (registration number SC047818). JustRight Scotland provides legal advice through its limited liability partnership, JustRight Scotland LLP which trades as JustRight Scotland (SO 305962). This provides legal services exclusively to JustRight Scotland. This firm has been authorised to act as solicitors by the Law Society of Scotland from 1 May 2017 (Registered No 53703).

Rape Crisis Scotland

Rape Crisis Scotland co-ordinate the Scottish Women’s Rights Centre.

Rape Crisis Scotland (RCS) is the national office for the rape crisis movement in Scotland. RCS supports the work of local centres and develops new centres in areas where there are no or few specialist services. RCS also works with other agencies such as the police, Crown Office and health services providing training and consultancy to improve the response to those who are affected by and who perpetrate sexual violence. Through its campaigns, briefings and publications they raise awareness of sexual violence, challenge attitudes and press for legal change.

Rape Crisis Scotland is a charitable company limited by guarantee (registration number 258568). It is recognised by the Inland Revenue as a Scottish Charity (Scottish Charity No SC025642).

University of Strathclyde Law Clinic

The University of Strathclyde Law Clinic may have oversight of cases in terms of assessing risk and strategy in case management. The clinic does not collect or retain any data about cases or in relation to helpline calls or surgery appointments. The clinic also provides law students to assist with legal casework and legal outreach work. When doing so, the students operate under the supervision of JustRight Scotland and on behalf of that organisation as volunteer members of staff.

Scottish Government / Scottish Legal Aid Board

The Scottish Women’s Rights Centre is funded by the Scottish Government and by the Scottish Legal Aid Board. However, the Scottish Legal Aid Board and the Scottish Government collate anonymised information from each contact that the centre has. This information is taken in order to allow the Scottish Legal Aid Board, the Scottish Government and the Scottish Women’s Rights Centre to monitor the demand for its services and understand better the justice gaps and needs for women affected by violence in Scotland.

Justice & Equality Funding administered by Rosa

The Scottish Women’s Rights Centre receives funding for a specialised sexual harassment service. Anonymised information is collated from each contact the centre has in relation to the sexual harassment service. This information is taken in order to allow the Rosa Fund and the Scottish Women’s Rights Centre to monitor the demand for its services and understand better the justice gaps and needs for women affected by sexual harassment in Scotland.

Data controller and the data protection officer

Both JustRight Scotland (SCIO) and JustRight Scotland LLP are registered with the Information Commissioner’s Office (ICO) as data controllers. JustRight Scotland’s Data Protection Officer is Jenny Cook, who you can contact at jenny@justrightscotland.org.uk.

Rape Crisis Scotland is registered with the Information Commissioner’s Office (ICO) as a data controller (registration number Z3107014). Rape Crisis Scotland’s Data Protection Lead in respect of Scottish Women’s Rights Centre data is Lynne Frances who you can contact at Lynne.Frances@rapecrisisscotland.org.uk

 

Your Personal Information

Why do we collect personal information?

The Scottish Women’s Rights Centre supports women who have suffered gender-based violence in Scotland by offering the following services:

  • Providing direct legal information, advice, representation and signposting
  • Providing direct advocacy assistance
  • Supporting legal surgeries and other legal outreach (such as helplines, email advice and second-tier advice)
  • Delivering professional training and public legal education
  • Contributing to research, advocacy and policy, including collaboration with women who have lived experience of GBV
  • FollowIt App is delivered by RCS in partnership with media co-op. FollowIt App has a separate privacy notice.

In order to fulfil our aims, and support our projects, we may need to collect personal information from individuals seeking advice, or participating in our training and outreach events.

What might we request?

We may request personal information from you, such as your name and contact details, in order to provide you with legal advice, either directly or through our legal surgeries or helplines. We might also request sensitive personal information, such as your racial or ethnic origin, details of your health, or of harm you may have suffered, if this is relevant to the advice we require to give you or the services we provide.

We may ask you for permission to use anonymised quotes, or if you would be willing for your contact with SWRC to inform an anonymous case study, for us to provide to funders or use in training or other legal education, or for use in research or reports. Direct experiences from women using the SWRC services offer unique feedback on both our service and on legal issues which could be used to inform our service development and provision and to inform our strategic aims. No identifiable personal or sensitive personal information will be used by the Scottish Women’s Rights Centre in quotes or case studies unless express consent is provided.

If you register interest or attend a professional training, public legal education or other outreach event, we might request personal information, such as your name and contact details, and payment details, so that we can process your order and record your attendance at this event. We may also request your consent to include your details in our signposting network.

How will we request this information?

We will always seek to obtain this information directly from you (either in writing or orally). You have the right to withhold certain information, if you wish. We may still be able to provide you with a service, even if you choose to withhold information, but this will depend on the service you are accessing at the time.

If you wish to withhold information, please tell us as soon as possible, and we will explain what this means in terms of whether we can continue to work with you.

If you contact the SWRC Helplines our welcome message provides important information to you on how we collect data.

If you have requested an appointment at a legal advice surgery, we may request information from the organisation who has arranged your surgery appointment , such as your name, contact details and nature of advice you are seeking.

We use online forms in certain circumstances to request information.

We may also request feedback from you on the services provided.

You may also contact us by other means such as by email or telephone which may provide us with this information.

If you register interest on our website or attend SWRC training , we will request your name and a contact email address. We may also contact you directly to obtain consent for our signposting network.

What will we do with this information, and who will we share it with?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  1. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  1. Where we need to perform a service we have entered into with you.
  1. Where we need to comply with a legal obligation.
  1. Where you have given us your consent to do so.

We will use the personal information you have given us to provide you with the service we have offered to you. As the SWRC is a collaboration between three organisations, this means that the information we take from you could be shared with these organisations and this includes personal details. We will explain to you specifically what purposes we will use your information for, and who it will be shared with, at the time we take your information. These specific terms will apply in place of any, more general, terms contained in this Privacy Notice.

Generally, however, we use the information to provide you with accurate legal advice or advocacy services for your situation. As explained above we may also use some of this information for research, policy work or to write reports, but would only do so anonymously, so that you cannot be identified (see para Scottish Government/Scottish Legal Aid Board / Justice & Equality Funding administered by Rosa)

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or if we have a legal obligation or public interest requirement to do so. This may include situations where action is required to prevent self-harm, harm to a child or vulnerable adult or to prevent the commission of a criminal offence. If we wish to use your personal information for any other purpose, we will contact you to explain this purpose, and, where appropriate, ask for your explicit permission.

If you have registered interest on our website for SWRC training , we will use this information to contact you when a delivery date is scheduled.

How will we store this information?

JustRight Scotland (JRS) use secure online cloud-based servers, and this is where JRS stores all information relating to its legal casework, including email communications, as well as other training, research and policy work. The data is securely stored and access is restricted to only members of JRS staff, their IT services provider, and the case management system provider, who require this information to do the work.

JRS also stores some personal information in paper files held in locked filing cabinets. JRS has an Information Governance and Data Protection Policy to ensure that its staff are aware of their obligation to handle data securely, including if they require to work remotely, and setting out procedures in the event there is a data breach.

Rape Crisis Scotland (RCS) manages the SWRC online case management database, this is where we store all information relating to advocacy assistance, helpline calls, surgery appointments and email advice enquiries. RCS also stores some personal information in paper files held in locked filing cabinets. RCS has a Data Protection Policy to ensure that its staff are aware of their obligation to handle data securely and setting out procedures in the event there is a data breach.

Rape Crisis Scotland (RCS) uses a third-party mailing website to securely store your information when you register interest for the SWRC's 2-day approved Domestic Abuse training. If you provide consent for inclusion in our signposting network your written consent will be retained by RCS for the SWRC.

USLC does not collect or retain any data about SWRC cases or in relation to helpline calls or surgery appointments, however the USLC may have oversight of cases in terms of assessing risk and strategy in case management.

How long will we store this information?

We will only store your information for as long as necessary, or as long as we are required to do so by law. This will usually be set out in the specific information we give you when we take your information.

You have the right to ask us to delete all information we hold about you, at any time, as explained further below.

If you have registered interest in the SWRC's training we will generally store your information until the next scheduled delivery date. If you attend our training your information may be held for longer in particular if you provided us with feedback or if you provided consent to be included in our signposting network.

You may request to delete information held about you as explained further below.

 

Your Rights in Relation to Your Personal Data

You have a number of important rights in relation to the data we hold about you, which you can exercise at any time:

  • To ask to see a record of all the personal information we hold
  • To ask that we amend any incorrect or incomplete data that we hold
  • To withdraw consent and request that we permanently delete any data we hold
  • To complain about how we have taken or processed your data

For more information or to exercise any of these rights, in relation to information held by JustRight Scotland please contact the JRS Data Protection Officer, Jenny Cook at jenny@justrightscotland.org.uk.

For more information or to exercise any of these rights, in relation to information held by Rape Crisis Scotland please contact the RCS Data Protection Lead in respect of SWRC data, Lynne Frances, at Lynne.Frances@rapecrisisscotland.org.uk

If you are not happy with how we have taken or processed your data, you also have the right to lodge a complaint with the Information Commissioner’s Office on 0303123 1113 or at www.ico.org.uk/concerns.

Changes to this Privacy Notice

This Privacy Notice is subject to review from time to time and up to date versions will be made available on the SWRC website.

 

Last Updated: February 2022

Helpline

08088 010 789

Our helpline is currently available:

- Wednesdays between 10am and 1pm

- Thursdays between 1.30pm and 4.30pm

Important: from 10 January 2022 our helpline is temporarily moving to a new format. You can read more about these changes here.

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