Our helplines are a first point of contact to speak about the issues affecting you and getting initial information and advice.
Important: From January 2022 we are temporarily changing how our helpline works. Our experienced advocacy workers will now be handling your initial call and they will put you in touch with our solicitors if you need further advice. You can read more about these changes here.
Our helpline is currently available at the following times:
- Wednesdays between 10am and 1pm
- Thursdays between 1.30pm and 4.30pm.
It is free to call our helpline from most mobile phones and landlines.
At times, our helpline can be extremely busy. Please keep trying to get through. Before calling, we also recommend you to check our resources as you might find information there that can assist you.
Our helpline is open to women aged 16 years and over living in Scotland who have been affected by violence or abuse. We can also give advice to support workers and other services working with women affected by gender-based violence.
When you call, we can offer initial legal information about your circumstances. If you need more specific legal advice, we recommend that you make an appointment for one of our legal surgeries.
Because of the high demand on our services, unfortunately our helpline is not the best place to get urgent legal advice. Where possible, we will do our best to provide legal advice for urgent situations, but it may not always be possible.
If you have an upcoming deadline or can’t wait to get legal advice, we strongly encourage you to find a solicitor who can advise you.
You can find solicitors using our Find a Solicitor page or by visiting the Law Society of Scotland website. If you’ve never worked with a solicitor before or you are unsure of how to approach one, our Getting Legal Representation guide can be very helpful.