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Helpline

COVID-19 update: all our helplines are open as usual.

Our helplines are a first point of contact, where you can speak to our solicitors or advocacy workers about issues affecting you.

We can offer information or refer you to other services that can help.

Legal information
Monday 2 - 5 pm
Tuesday 6 - 8 pm
Wednesday 11 am - 2 pm
Friday 10 am - 1 pm

Advocacy support
Tuesday 11 am - 2 pm

Sexual harassment
Thursday 5 - 8 pm

It is free to call our helpline from most mobile phones and landlines.

Who is the helpline for?

When you call, we can offer initial legal information about your circumstances. If you need more specific legal advice, we recommend that you make an appointment to meet a solicitor at our surgeries.

The helpline can be extremely busy, please keep trying to get through. Read our legal guides before calling as there may be information that will assist you.

What if I have an urgent question?

If you have an urgent legal query and are not able to get through to our helpline, we ask that you seek alternative legal advice. The Law Society of Scotland has a database of solicitors available here.

What if I am not able to call you for safety reasons?

If you are not able to speak on the phone please fill out our contact form and we will give you as much assistance as possible by email. Let us know:

  • Whether you can speak on the phone
  • When you are available
  • What your telephone number is, and
  • Whether it is safe for us to leave you a voicemail message saying who is calling (and where we are calling from) if you don't answer when we call.

We can’t always fully answer queries by email. This is because there are often things that we would need to ask you about your situation to be able to give you the correct advice. It is usually best to do this by telephone as this is a good way for us to get the information we need and give you the advice you are looking for as quickly as we can.

It isn't safe for me to call, is there another way to get in touch with the helpline?

If you are concerned that calling us might put you at risk, for example because you live with the abuser, fill out our online contact form and we will do our best to find an alternative way to get in touch with you.

08088 010 789

Our helplines are open as usual. If it isn't safe for you to call us, please fill out this online contact form.

Legal information

Monday 2 - 5 pm
Tuesday 6 - 8 pm
Wednesday 11 am - 2 pm
Friday 10 am - 1 pm

Advocacy support

Tuesday 11 am - 2 pm

Sexual harassment

Thursday 5 - 8 pm

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