When you call, we can offer initial legal information about your circumstances. If you need more specific legal advice, we recommend that you make an appointment to meet a solicitor at our surgeries.

The helpline can be extremely busy, please keep trying to get through. Read our legal guides before calling as there may be information that will assist you.

If you have an urgent legal query and are not able to get through to our helpline, we ask that you seek alternative legal advice. The Law Society of Scotland has a database of solicitors available here.

If you are not able to speak on the phone please fill out our contact form and we will give you as much assistance as possible by email. Let us know:

• Whether you can speak on the phone
• When you are available
• What your telephone number is, and
• Whether it is safe for us to leave you a voicemail message saying who is calling (and where we are calling from) if you don't answer when we call.

We can’t always fully answer queries by email. This is because there are often things that we would need to ask you about your situation to be able to give you the correct advice. It is usually best to do this by telephone as this is a good way for us to get the information we need and give you the advice you are looking for as quickly as we can.

If you are concerned that calling us might put you at risk, for example because you live with the abuser, fill out our online contact form and we will work with you to find an alternative way to communicate.