Accessibility

The SWRC are committed to ensuring that our service is accessible and inclusive to female survivors of gender-based violence in Scotland. We recognise that not everyone has the same accessibility needs. 

Please use our contact form or call us on 0141 331 4183 to discuss reasonable adjustments you need to access SWRC services.  Please note that we will aim to respond to any enquiries within seven working days.

If you let us know that you need additional accessibility support, our advocacy workers can arrange this for you.

Detailed accessibility information

Below you can find more detailed information on current accessibility options and those we are working on. 

You are welcome to contact us via our contact form to request specific support or adjustments and to find out what we can offer. 

If you are blind or have a visual impairment:

• Our website is compatible with assistive technology, screen readers and screen reading software. Specific features can be set up on internet browsers and we are currently exploring an accessible toolbar.
• We can provide information on coloured paper.
• Our website is compatible with screen readers.
• Information on how to adjust size/colour/font etc can be found here.

If you are deaf or have a hearing impairment :

• All our videos feature closed captions.
• We offer the option for you to text us. 
• You can request a video appointment 
• We are able to provide a British Sign Language interpreter.

If you have reduced mobility or dexterity:

• Mobility adaptions are available on most computers for mouse and keyboard control and voice activated or shortcut controls.
• Our website is compatible with voice recognition software.
• Our helplines and surgery appointments are facilitated remotely online or by phone 

If you find it hard to concentrate or need support with your memory:

• You are welcome to have someone with you when you contact us. 
• We are able to take notes for you. 
• We can offer an extended appointment. 

If you need easy read guides or struggle to process written text:

• We are in the process of making easy-read versions of some of our resources available. 

If you require help in other languages:

• If you ask for an interpreter when you contact our helpline, we work with Language Line routinely for interpreter services.
• A list of available languages for translated materials is available on our homepage. 
• We are currently looking into having our materials translated into a further 6 key languages.
• Our booking systems have adaptions for requesting an interpreter and the specific language needed, as well as a safe time and number to call you back with an interpreter.
• You are welcome to have someone with you to interpret when you contact us.
• We are currently exploring translating our website content into other languages.